We are willing to reserve an item for up to 48 hours, upon request and continued communication.
Once you have been sent a shipping notification, your item may no longer be cancelled.
Shipment is made via US Postal Service promptly within one to three business days of received payment. Items over $50.00 and glass will be shipped with insurance, included in quote. Your item will ship First Class, Standard or Priority Post. Need it faster? We are happy to quickly calculate a Priority Express rate.
We do refund shipping overages at $1.00 or more, but are also willing to recalculate shipping for your zip code before checkout.
As always, when you shop at Jade and Loren, shipping and packing supplies are complimentary and not an added charge to you. But please do not be shocked, we reuse boxes when possible to save on costs. I try to always give them a good wrap in Kraft paper to tidy up appearances.
If you are looking at shipping outside of the USA, please contact me- perhaps we can adjust the rate listed.
Typical ship times from the US are 1-4 weeks, rate included is for First Class Service.
Please contact me if your item arrives broken due to shipping, we pack with care and include insurance-just in case. We will help work with you and the postal service to resolve your claim.
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Items may be returned for a full refund minus original shipping only if item description is grossly wrong, buyer is responsible for return shipping costs.
**Our pictures are an extension of our product listing, utilize the zoom icon to get a detailed photo if you are unsure about quality.**
MINT: Term rarely used, this is to describe something that is so perfect it could pass as new or unused.
NEAR MINT: Term used when item is in perfect condition with minimum to no wear.
EXCELLENT: Little to no wear, minor flaws will be detailed in listing.
GREAT: Minor to minimum flaws, noticeable but does not effect use of product. Read the description carefully to ensure you are satisfied before purchase.
GOOD: Items have noticeable wear, may not effect use of product. Flaws will be listed, Read the description carefully to ensure you are satisfied before purchase.
FAIR: We usually pass on items that are FAIR or POOR but sometimes if it is unique enough we will thoroughly list flaws, they may effect use or need cleaning.
Sometimes we will use VINTAGE as part of our condition: When a description reads VINTAGE CONDITION this means it is as preserved as you can expect for an item of its age or for its use and to expect as such. As always read descriptions. When we see flaws, we list them. But with time, scuffing, minor scratching or minor markings may occur. Our pictures are also an extension of our product listing, utilize the zoom icon to get a detailed photo if you are unsure.
Our goal is to have happy customers, please contact us if you are unhappy before you leave feedback, we will strive to make it right with you.